This refund policy has been compiled to better serve those who are concerned with how Refunds apply. Please read our refund policy carefully to get a clear understanding of when and how Refunds are issued.
Passenger must arrive 45 minutes before the flight for check- in at the helipad.
In the event of poor weather conditions or other external factors out of our reasonable control, the flight may be cancelled at short notice, without any charges being applied to the client. Flights can be re-scheduled as agreed, otherwise a refund will be issued.
Cancelation coming from the client:
- Over 48 hours in advance – No charges applied.
- Less than 48 hours in advance – 50% of booked cost will be charged.
- Less than 24 hours in advance- 100% of booked cost will be charged.
- No Show- 100% of booked cost will be charged.
- Note: If re-scheduled, no cancellation fees will be charged.
We are committed to provide an efficient refund procedure. Refunds will be made in the form of a credit refund. I.e. we will credit the amount charged, minus cancellation fees (if applicable), back to your credit/debit card. Once the refund instructions have been issued to our Merchant Bank, it can take anywhere from 7-30 working days for the proceeds to show in your account.
Requests for refunds will have to be submitted at least 24 hours before the start of any service.
In case of dispute after our services started, refund requests received cannot be honored.
Refunds will be done only through the Original Mode of Payment.
Any claim for refund should adhere to our Cancellation Policy, as per our Terms & Conditions.
No cash refunds will be made even when payment has been made in cash.