This refund policy has been compiled to better serve those who are concerned with how Refunds apply. Please read our refund policy carefully to get a clear understanding of when and how Refunds are issued.
Passenger must arrive 45 minutes before the flight for check- in at the helipad.
In the event of poor weather conditions or other external factors out of our reasonable control, the flight may be cancelled at short notice, without any charges being applied to the client. Flights can be re-scheduled as agreed, otherwise a refund will be issued.
Cancelation coming from the client:
- Over 48 hours in advance – No charges applied.
- Less than 48 hours in advance – 50% of booked cost will be charged.
- Less than 24 hours in advance- 100% of booked cost will be charged.
- No Show- 100% of booked cost will be charged.
- Note: If re-scheduled, no cancellation fees will be charged.
We are committed to provide an efficient refund procedure. Refunds will be made in the form of a credit refund. I.e. we will credit the amount charged, minus cancellation fees (if applicable), back to your credit/debit card. Once the refund instructions have been issued to our Merchant Bank, it can take anywhere from 7-30 working days for the proceeds to show in your account.
Requests for refunds will have to be submitted at least 24 hours before the start of any service.
In case of dispute after our services started, refund requests received cannot be honored.
Refunds will be done only through the Original Mode of Payment.
Any claim for refund should adhere to our Cancellation Policy, as per our Terms & Conditions.
No cash refunds will be made even when payment has been made in cash.
With my wife and 2 kids we decided to take the helicopter tour and everyone loved it. The pilots have been very friendly with us and our kids loved it so much that few days later want to repeat it again, and we took a longer tour. Watching Dubai in helicopter has been such a great experience for our family.
-- The best Family tour in Dubai
After 10 days of holiday, visiting malls and luxury hotels, I have taken my girlfriend on a helicopter ride and it has been the best moment of the entire holiday. Dubai from the helicopter is even more spectacular than ground level. Absolutely the best of our holiday in Dubai.
-- Absolutely the best we have done in Dubai
What a beautiful helicopter trip I had with my boyfriend and in the air, right in front of Burj Khalifa, the tallest building in the world, he proposed me. Of course I said YES!
-- Best engagement surprise
The pilot has been following exactly our instructions and giving us good suggestions for the best spots of the track, only visible from the sky. In between filming the practice sessions and the qualifying heats we have also been up taking stills and again the pilot was very helpful with our crue.
-- Aerial shots of the Formula One